The Product Assistant
Your product explains itself.
Your customer does not ask a manual or a hotline. They ask the product, and it answers: by chat, with a real voice, even in response to a photo. A Hermyon agent moves into your product and stays at your customer's side for as long as they need it. Access is through a QR code right on the device, a sticker is enough, with no app store and no installation. Three routes are open: chat, a real spoken voice, or a photo when a picture explains faster than words, for instance with a malfunction. The agent appears under your own name and with your voice, not as someone else's brand, and the data is held on EU servers, in line with the GDPR. Today this is in use as Flora at HomeGarden.bio: not a prototype but a running example that any visitor can test live before making their own decision, with the same questions real customers ask.
- Access
- QR code on the device, no app store
- Input
- Chat · Voice · Photo
- Appearance
- Your name, your voice
- Data
- EU servers, GDPR compliant
From device
to companion.
Your product gains a counterpart that knows it inside out. For your customer only one thing changes: they no longer have to search, they simply ask.
The assistant moves into your product
We set it up for your product: the knowledge, the steps, the typical questions. It gets your name, your personality, your voice.
Your customer scans the code on the device
No app store, no account, no password. A QR code on the product, and the assistant is on your customer's phone. It knows at once which device is in front of it.
Questions: typed, spoken or photographed
“Why are the leaves drooping?” A photo is enough, and the assistant recognises the problem. Anyone who prefers to speak, speaks. It answers with a real voice.
It stays at their side
The assistant remembers what has happened: the device, the routines, the most recent conversations. If wanted, it gets in touch of its own accord, with reminders at the right time.
Not a manual.
A counterpart.
Manuals go unread, hotlines go uncalled. People ask all the same, only too late and of the wrong person.
Diagnosis from a photo
One picture is enough: the assistant sees what your customer sees, recognises the problem and says what to do. In seconds, not in a queue.
A real voice
It does not read aloud, it speaks: warm and natural. To your customers it feels like a call to someone who invented the product.
Memory instead of an FAQ
The assistant knows the device, its history and its owner's habits. Every answer fits the situation, not the most frequent question.
Gets in touch by itself
Weekly check-ins, reminders at the right moment, straight to the phone. Only with your customer's express consent.
Knowledge with depth
For Flora it is 153 plants across three fields of knowledge, from growing to recipes. Your assistant gets the depth your product deserves.
Your brand, your name
The assistant belongs to your product like the rating plate: your name, your tone, your appearance. Hermyon stays out of sight in the engine room.
Flora has been working with real customers for months.
Flora is our own product assistant: she accompanies HomeGarden's hydroponic devices, recognises plant problems from a photo and speaks with a real voice. You can try her out without asking us. Flora speaks German.
Test Flora live (in German) Flora on video (90 seconds, YouTube, in German)
What would your product say
if it could speak?
Tell us what your customers ask again and again. That becomes the assistant that answers from then on. Bookable from mid-September.